Frequently Asked Questions

You can find answers below or contact our team to help you.

Order Information and Tracking

Order Information and Tracking

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible.
To view the online tracking, please see the following options:

  • 1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.

  • 2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.

Changing or Cancelling Your Order

Changing or Cancelling Your Order

After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.

Product Sizing

Product Sizing

Some of the HEYDUDE Shoes styles may run smaller or larger than others in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.

Half Size Option?

Currently all HEYDUDE shoes are only offered in full sizes. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.

Size chart page

Invoice

Invoice

Your invoice will be sent to you via a separate email. Please note it is currently not possible to enter an alternative delivery address to the billing address.

Security

Security

We are confident about the transaction security we offer. Every payment is automatically processed in a secure and protected environment for financial information.

Double Order

Double Order

If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention, please contact our Customer Service.

Product Availability

Product Availability

Due to stock replenishment, it is possible the model you are looking for is no longer available online.
For specific model availability queries please contact our Customer Service directly for information on when your model will return.

How to Clean Your HEYDUDES

How to Clean Your HEYDUDES

Most shoes can be safely cleaned in the water except for Suede, Leather and Wool type materials.

To wash other HEYDUDES in the washing machine, follow these simple steps:

  • Step 1: Remove laces and insoles. Laces may get tangled and memory foam insoles will ruin in the wash.
  • Step 2: Use Liquid Detergent. Use a tiny amount of liquid detergent because powdered detergent can cause irritation.
  • Step 3: Wash on Delicate/Light. Set washer on a delicate cycle using only cold water to help preserve the longevity and prevent shrinking or warping.
  • Step 4: Air Dry. Do not use the dryer for your shoes. Dry them outside or indoors, but remember to keep them out of direct sunlight to avoid bleaching or damaging the fabric.

Fit and Comfort

Some of the HEYDUDE Shoes styles may run smaller or larger than others in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.


Size Guide

Product Warranty

Product Warranty

We kindly ask you to check the contents of your delivery on arrival. If you have received a defective item, please contact our Customer Service with a short description of the defect.

The warranty on HEYDUDE™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. If a defect occurs within this time, please contact our Customer Service. We will evaluate your request and determine whether the product will be replaced, returned or the purchase price credited (including shipping costs).

Please note: Do not return the faulty item(s) before you receive further instructions. For more information please see our General Terms and Conditions of Sale.

Country of manufacture

Crocs™ footwear is manufactured in China, Italy, Mexico, Vietnam or Bosnia.

Payment Methods

Payment Methods

Payment Method Countries
MasterCard all
VISA all
PayPal all
American Express all
DIRECTebanking AT,BE,DE
MisterCash BE
Maestro UK
iDEAL NL
Klarna UK,DE,FI,NL
Clearpay UK


Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:

Step 1: Add products to your cart and select “Klarna” when you check out.
Step 2: Enter a few personal details and you’ll know instantly if you’re approved.
Step 3: Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.
- Complete the payment in full after purchase at no added cost.
- Report returns directly in our app and only pay for the items that you keep.
- Not making your payment on time could affect your ability to use Klarna in the future.
- Debt collection agencies are used as a last resort

Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.


Pay in 3 instalments

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information

- A new way to pay that's an alternative to a credit card.
- 3 instalments gives you flexibility to shop without interest or hidden fees.
- Not making your payment on time could affect your ability to use Klarna in the future.
- Debt collection agencies are used as a last resort.

Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.


Frequently asked questions

Visit our FAQ page to find out more about using Klarna.

What is Clearpay?

What is Clearpay?

Clearpay allows you to purchase from online store and pay later in 4 easy interest-free instalments.

How Does Clearpay work?

To pay with Clearpay:

  • Add your items to the cart
  • Select Clearpay as the payment option at the checkout
  • Signup or use your existing Clearpay account
  • Once approved, will despatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the maximum purchase amount using Clearpay on is.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at www.clearpay.com/terms

How often is repayment?

Clearpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.

How do I sign-up for Clearpay?

Select Clearpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Clearpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Clearpay charge interest?

There is no interest payable by you if you place an order using Clearpay.

Can I place an Clearpay order with you over the phone?

Clearpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Clearpay?

If you would like to know more about Clearpay, visit the Clearpay website www.clearpay.com for a comprehensive list of FAQs & terms. Clearpay’s Privacy Policy which can be found at https://www.clearpay.com/privacy-policy.

Refunds

Refunds

You will receive a full refund of the purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account. Refunds not related to returns also take on average 10 working days to process.

Shipping and Delivery

Shipping and Delivery

Countries Shipping Costs Delivery Time Carrier
United Kingdom £ 4.95 4 – 5 working days GLS
Ireland £ 9.95 4 – 5 working days GLS


NOTE:
• Free Delivery available.
• Unfortunately we are unable to deliver to Islands.
Deliveries to the mainland of UK and Ireland are accepted.
• We do not deliver to P.O. boxes.

 

Shipment Tracking

Shipment Tracking

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible.
To view the online tracking, please see the following three options:

  • After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
  • If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.
  • If you are not a registered customer you can track your order by clicking on the track and trace link on the bottom of the homepage. Fill in your order number (eight numbers and three capital letters, e.g. 01234567HGB) and billing last name. On the right side you find the tracking link which takes you to the courier’s website.

Dispatch Country

Dispatch Country

All HEYDUDE product orders are dispatched from The Netherlands.

Request a Return

Return Policy

We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at www.heydude.uk
  2. Items are in a like-new condition.
  3. Items are returned to us within 90 days after the delivery date.
  4. Only orders that are delivered to an address within the United Kingdom will receive a prepaid return label with The Royal Mail.


Return Instructions

Once you complete the return request, you will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder, and otherwise contact our customer service.

Step 1: Fill in 'Order Number' and 'Email address' (as per your order confirmation)

We could not find the Order. Please try again.

Step 2: Please click the link in the return instructions email to access the label, print the label out, and then stick it visibly and securely to the outside of the return packaging. Then take the package to a local post office and send it to the address on the return label.

Note:

  • Before you return your order because you received the “wrong size”, please note that Hey Dude themselves and the invoice will always display the US sizes. Please check the size chart for more information before returning your shoes.
  • Return shipping is non-refundable.
  • Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.
  • Retail stores do not accept any returns of purchases made online.
  • You can return items from two (or more) different orders in the same return package (and therefore pay only once for return shipping). To ensure that we can process all the returned items correctly, please place a separate return request for EACH order, and stick ALL different return labels on the return package.
  • Products created for collaborations or special events may be returned however no later than 14 days:
    I. An order may be cancelled no later than 14 days of receipt of the product.
    II. Product to be returned no later than 14 days of cancelling order.

Return Shipping Costs

Return Shipping Costs

If for any reason you are not satisfied with your purchase you can always return unused/unworn items within 90 days. Only orders that are delivered to an address within the United Kingdom will receive a prepaid return label with The Royal Mail to send the items back to our warehouse in the Netherlands.

Exchanges

Exchanges

Unfortunately HEYDUDE currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order.

Return Policy

Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund:

  1. Please click on the link ‘Returns’ (under the heading Customer Service) at the bottom of the website you ordered from.
  2. Fill in your order number (eight numbers and three capital letters, e.g. 00012345CGB) and the last name on the order, as per your order confirmation.
  3. Click on the button ‘Return Item(s)’.
  4. Select the item(s) you wish to return and the reasons for each item.
  5. Confirm your return request by clicking the button ‘Continue return’.
  6. You will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there.
  7. You will receive a full refund of the purchase price for the returned items within 10 working days after we have received the original item(s). The refund will be issued to the card/account used to place the order.

Please note: If you have received a defective item, please contact our Customer Service by sending an email to [email protected]. In this email, please include your order number (ending in CGB) and a short description of the defect. Please don’t return the faulty item(s) before you receive further instructions.

My Account

My Account

Sign up for a free account and have a better view on all your orders. Also manage your personal settings such as contact, shipping and payment information.

If you wish to create an account, please click here.

Please note: If you are signed up for the newsletter this doesn’t mean that you created an account. Likewise placing an order doesn’t create an account automatically.

If you have forgotten your password to log in please click here to reset your password.

Coupon Codes

Coupon Codes

A voucher code is a great way to save money when shopping online. It’s a special code that you enter at the checkout for an instant discount. We advise you to copy/past the codes in the shopping basket.

When you enter a valid voucher code on the checkout page, it automatically recalculates the amount due based on the discount connected to the code.

Please note: Coupon codes cannot be applied to orders that have already been placed! If you are having difficulties entering your coupon code, please contact our Customer Service before placing the order.

Newsletter

Our newsletter contains information about our special offers and updates about our new models. If you would like to sign up you'll receive a coupon for 15% discount on your next order, please click here.

Store Locator

Find your local Crocs™ stores and Crocs™ dealers using our shop locator map and location service.