Return Policy

We will accept returns and provide full refund under the following conditions:

1. Purchase was made at www.heydude.uk
2. The product is in its original state and packaging.
3. The product is unworn, clean and free of damage.
4. The products are returned to us within 30 days of the order delivery.

HEYDUDE reserves the right to not refund or return to sender any orders that do not meet one or more of these conditions.

Return Instructions

Once you complete the return request, you will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder, and otherwise contact our customer service.

Step 1: Fill in 'Order Number' and 'Last name' (as per your order confirmation)

Step 2: Please click the link in the return instructions email to access the label, print the label out, and then stick it visibly and securely to the outside of the return packaging. Then take the package to a local post office and send it to the address on the return label.

Note:

• Before you return your order because you received the “wrong size”, please note that the footwear themselves and the invoice will always display the US sizes. Please check the size chart for more information before returning your shoes.
• Return shipping is non-refundable.
• Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.
• HEYDUDE stores and other HEYDUDE retailers do not accept any returns of purchases made online.
• You can return items from two (or more) different orders in the same return package (and therefore pay only once for return shipping). To ensure that we can process all the returned items correctly, please place a separate return request for EACH order, and stick ALL different return labels on the return package.